01
AI agents that automate
We design generative-AI agents for your sales funnel, customer service and social media. Connected to your systems, in your brand voice, measuring what matters.
Applied AI · High performance · Measurable wellbeing
You've built
a legacy.
We design the AIthat takes it further.
We design AI agents to automate your sales funnel, customer service and social media. And we stay to implement them — not training, execution alongside your team until it works. Every project is translated to euros and to team wellbeing with our proprietary metric, the Wa Index.
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AI agents in productionSales, service, social media
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Wa IndexMeasurable team wellbeing
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High performanceSports techniques + startup playbook
When they call us
Your SME is at an
important moment.
A profitable SME with years of experience and loyal clients has a lot to gain — and a lot to lose — when a decision moment arrives. The threat rarely comes from outside. Almost always it comes from mismanaging internal change.
Large consultancies arrive, deliver the diagnosis and disappear with the report. We stay until the change works.
70%
of business transformations fail to reach their goals — most because people and risks were not managed well.
⟳
Family succession or leadership change
New ownership, new C-suite or generational handover. New leadership needs legitimacy and team trust — without it, talent leaves and clients notice.
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Integrating AI without losing your essence
AI is reshaping your sector. Knowing what you need, where to apply it and at what pace is the difference between an SME that adapts and one that arrives late.
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Operations that outgrew you
Manual processes, disconnected tools, overloaded teams. What worked for five years no longer scales — and daily firefighting eats the strategy.
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A team that isn't with the change
People are the factor that most often makes a transformation fail. It's the least worked on — and the most important.
Why HenkoGen
AI we execute.
Teams we tune.
Any SME can benefit from AI applied well. What changes the outcome is not the technology — it's how it's implemented, at what pace, and with what care for the people using it every day.
02
We implement, we don't just train
Our strength is making things happen. We stay with your team during implementation — we don't hand over a report and vanish. We stick around until it works.
03
High-performance mindset
We apply techniques from elite sports and the startup playbook: rapid validation, minimum-budget execution, clear metrics, network activation. No theory.
04
Wa Index — measurable wellbeing
Proprietary metric that tracks the emotional wellbeing of your team before, during and after the project. We tune teams like you tune an instrument. What gets measured, improves.
AI Solutions
Three levers that
change your day-to-day.
We design agents from scratch — no templates. Each one is trained with your data, connected to your systems, and measured against indicators you understand (euros, time, conversion, NPS).
Sales
AI agent for your sales funnel
Qualifies leads, replies to first enquiries, books demos and nurtures the database based on each contact's behaviour. Your sales team only spends time on hot opportunities.
- More qualified meetings without hiring more sales reps
- Response in minutes, 24/7
- CRM always clean and up to date
Customer service
AI agent that knows your customer
Solves FAQs, handles incidents and escalates to a human when needed. Connected to your systems (ERP, helpdesk, knowledge base) and in your brand voice.
- Response time divided by 10
- Your team only sees complex cases
- Every interaction becomes usable data
Social media
Editorial AI agent
Generates content aligned with your strategy, schedules posts, replies to comments and monitors mentions. Consistent editorial voice without hiring one more person.
- Full editorial calendar every month
- No delays replying to comments
- Analysis of what works and why
How we meet you
We work with you
before we start.
Our commercial process starts long before the first email. That is the difference between arriving with a generic pitch and arriving with a Flight Plan that already makes sense for your specific SME.
01
We find you before you look for us
We study the SME ecosystem in your sector and region. We cross-reference public information — professional directories, digital footprint, sector data — to identify companies that could make a Henko Leap. If we think we can help you, we reach out first.
02
We arrive with hypotheses, not a blank sheet
Before the first contact we benchmark your situation against sector data, similar companies and official statistics. That way we can already sense where the levers are — and you don't waste time explaining the obvious.
03
First contact by video, not cold
The first message you receive is a video from whoever will be accompanying you. Puts a face to it, explains why we think we're a fit and proposes a meeting. If it's not for you, delete it. No email lists, no pressure.
04
We visit, we listen, we deliver the Flight Plan
If there's chemistry, we go to your facilities. We see the real process, meet the team, gather data on the ground. Within 7-10 days we deliver your Flight Plan: current-state Radiography, prioritised levers, 90-day roadmap, projected ROI and starting Wa Index.
Quick glossary
- Radiography
- Honest picture of the current state of your SME — operations, team, market position.
- Flight Plan
- 90-day roadmap with prioritised levers, projected ROI and starting Wa Index.
- Henko Leap
- The measurable change between the before and the after of the accompanied implementation.
Case studies
Three SMEs, three
Henko Leaps.
Real cases, anonymised at the clients' request. Starting data and results audited by our Radiography and by the Flight Plan follow-up. No vague promises — concrete metrics, before and after.
Case 01
Automotive-tier supplier
60 employees · €9-12M revenue
Starting Radiography
Generational handover. Veteran sales team, no digital channel. Sales flat for three years. Starting Wa Index: 41/100.
Flight Plan
90-day Flight Plan: AI lead-qualification agent connected to the CRM, commercial sprint rhythm and tuning of the new leadership team. Production base untouched.
Result in 90 days
+28%
qualified leads
−14h/wk
saved for the team
41 → 72
Wa Index
Case 02
Wholesale distribution — food
35 employees · €14M revenue
Starting Radiography
Customer service overwhelmed. Average response time 4h, average ticket falling, back-office churn rising. Starting Wa Index: 58/100.
Flight Plan
AI service agent connected to the ERP and knowledge base. Human escalation for sensitive cases. Shifts reorganised based on real flow, not on history.
Result in 90 days
4h → 11 min
response time
+12%
average ticket
58 → 76
Wa Index
Case 03
B2B professional services
22 employees · €3.5M revenue
Starting Radiography
Senior team burned out, brand invisible online, losing tenders because of image. Two key profiles at flight risk. Starting Wa Index: 49/100.
Flight Plan
Editorial AI agent for LinkedIn aligned with their voice, internal comms protocol and talent-retention plan built on Henko tuning method.
Result in 90 days
+34%
digital engagement
2
tenders won
49 → 73
Wa Index
Diagnoses built with proprietary methodology · audited · no bullshit
Scientific ground
We do things we know
work.
We don't work by intuition or fashion. Every methodology we apply is backed by academic research, statistical data and contrasted empirical evidence.
We combine the practical experience of consultants who have executed real transformations with the rigour of scientific research. The result: reasoned decisions, not assumptions.
We collaborate with the UNESCO Chair on Sustainability and Business — an academic framework that lets us embed real sustainability (environmental, social, governance) in every business transformation.
UNESCO
UNESCO Chair on Sustainability and BusinessAcademic collaboration that guarantees scientific rigour and sustainability integration in our projects.
Statistical data in the diagnosis
We use quantitative models and data analysis to identify real patterns — not subjective impressions. Diagnosis rests on evidence.
Validated organisational-change methodology
Our change-management and team-wellbeing processes are based on published research in organisational psychology and human behaviour.
Integrated sustainability, not decorative
Real business sustainability improves profitability in the long run. We have the data to prove it — and the academic framework to implement it.
Measurable, auditable results
Every project has clear indicators. We measure before, during and after. What isn't measured doesn't improve — and what we measure, we can defend.
Real sustainability
A company that lasts
is a sustainable company.
🌱
Business sustainability
We embed ESG criteria (environmental, social, governance) into the transformation strategy. Not as an add-on — as part of the business model. Sustainable companies are more resilient.
👥
Team sustainability
An exhausted or distrustful team executes nothing. We treat organisational wellbeing as a precondition for any transformation to succeed long term.
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Model sustainability
We design transformations that keep working after we leave. We don't create dependency. The goal is that you don't need us — and that what we've built together lasts.
HenkoGen Platform
Decisions based on
real data.
We've built our own platform that integrates real data from your business with statistical models and market trends. The result: an objective diagnosis, a probability matrix and an action plan you know will work — before we start.
0%
SUCCESS PROBABILITY
Average across HenkoGen projects
Calculated by our platform at the start of every project, using real business data. Not an estimate — a model.
01 · Real business data
We integrate your financial, operational and team information. Diagnosis starts from your reality — not from generic templates.
02 · Probability matrix and scenarios
We model the different possible paths with their probability of success. You see the scenarios, their conditions, and which is the most solid for your specific situation.
03 · Integrated market trends
Your company doesn't exist in a vacuum. We cross internal data with sector trends so decisions have real context.
04 · Executable action plan
The output isn't a report — it's a plan with owners, deadlines and indicators. Something your team can follow from day one. Results visible in weeks.
Risk management
We think about what
could go wrong.
One of our biggest assets is anticipating risks before they happen. Every project includes a detailed contingency plan. We don't sell optimism — we sell solidity.
Risk 01
Losing key talent during the transition
Leadership changes create uncertainty. Key people question their future. If unmanaged, talent leaves exactly when you need them most.
Contingency plan
Early-retention protocol, individualised communication and mapping of critical profiles in the first two weeks of the project.
Risk 02
Internal resistance paralysing implementation
The brightest strategy fails if the team doesn't adopt it. Resistance isn't always visible — and when it explodes, months have already been lost.
Contingency plan
Diagnosis of team dynamics before launching any change. We identify resistance focal points and informal leaders from day one.
Risk 03
Impact on clients during the change period
Loyal clients sense internal change before the company communicates it. Relationships built over years can deteriorate if the message isn't handled.
Contingency plan
External communications plan synchronised with project milestones. Strategic clients are contacted proactively, not reactively.
Risk 04
Loss of culture and business identity
What makes a company unique is often intangible. A poorly-managed leadership change can destroy in months what took decades to build.
Contingency plan
Mapping and documentation of existing culture before intervening. Any change is designed on top of what already works — not against it.
Risk 05
Change pace unsuitable for the organisation
Too fast creates trauma. Too slow misses the window. The rhythm of change is as important as its direction.
Contingency plan
Assessment of the organisation's change-absorption capacity. The plan is calibrated to the reality of the team, not to a theoretical timeline.
Risk 06
Misalignment between new leadership and board / shareholders
Governance conflicts at the top block the whole organisation. Hardest to see from inside — most expensive if not resolved in time.
Contingency plan
Facilitation of strategic-alignment sessions early on. Documented agreements on vision, roles and key decisions before execution.
Methodology
A process you can
actually follow.
Clarity at every step. No surprises, no grey areas. You know at all times where we are, what comes next and what the success indicators are.
Listening and diagnosis
We start by understanding what you have — not what we think you have. Interviews, data, team dynamics analysis. No assumptions.
Risk map
Before proposing anything, we identify what can go wrong. Every risk has its contingency plan. We show you both — the path and plan B.
Transformation design
Strategy on scientific ground. The minimum intervention that produces the most lasting change. Built on what already works in your company.
Executable action plan
Not a 200-page report. A roadmap with owners, deadlines and indicators. Something your team can follow without needing us every day.
Team support during execution
We work with the people during implementation. Emotional change management, internal communication, organisational wellbeing. The factor everyone ignores.
Generative AI at every phase
From analysis to documentation. AI lets us work at the depth of a top consulting firm — in the time and budget of a specialised boutique.
The honest comparison
Same as the big ones.
What they don't do.
Capability
HenkoGen
Big4 / Large firms
Solo consultant
Senior-level strategy
✦Yes
✦Yes
◦It depends
Affordable for SMEs
✦Yes
✕No
◦Sometimes
Scientific ground and statistical data
✦Yes
◦Partial
◦Rare
Risk and contingency plan
✦Always
◦Sometimes
◦Rare
Human-team support
✦Yes
✕Not included
✕No
Integrated sustainability (UNESCO)
✦Yes
✕No
✕No
Speed — results in weeks
✦Yes
✕Months
◦Variable
Proprietary platform with probability matrix
✦Yes
✕No
✕No
Services
What we do
together.
Service
For whom
Format
First diagnostic meeting90 minutes to understand your situation. No pitch, no pressure. Just clarity on whether we can help and how.Free
Any company in a moment of change
Online · 90 min
Diagnosis and risk mapFull analysis of the situation, identification of real risks and contingency plan. The starting point of any serious transformation.
Companies that want to know before acting
2–3 weeks
Guided transformationDiagnosis + strategy + executable action plan. With scientific ground and risk management included.Most requested
SMEs in leadership or model transition
4–8 weeks
Full programme with supportStrategy + execution + team wellbeing + sustainability. Real transformation from start to finish with an active contingency plan.
Companies changing ownership, leadership or model
3–6 months
Monthly strategic advisoryRecurring support for strategic decisions. Includes access to AI tools and the UNESCO Chair academic framework.Retainer
Executives who want a trusted team behind them
Monthly · ongoing
The human factor
Every transformation
goes through people.
Wa Index — measurable emotional wellbeing
Proprietary metric inspired by the Japanese concept 和 (harmony). Measures motivation, role clarity, perceived load and team trust before, during and after the project. What isn't measured doesn't improve.
We tune teams, we don't reshuffle them
Like an instrument. We identify where roles rub, where information gets stuck, where talent has no path. Small adjustments, big performance change.
Elite-sports high-performance techniques
Focus routines, energy management, sprint-recovery rhythm. What works with elite teams also works with an SME team under pressure.
Startup playbook for established SMEs
Fast hypothesis validation, minimum-budget execution, clear metrics, network activation. Startup speed with the solidity of your SME.
和
Wa Index
Measurable team harmony
“A perfect strategy executed by a distrustful team gives a mediocre result.”
That's why we measure the Wa before starting, follow it during execution and validate the result at closing. If the team doesn't improve, the project isn't finished.
0%
Transformations that
don't reach their goals
don't reach their goals
0%
Of those failures are
due to human resistance
due to human resistance
The team
Founders who
have executed.
We're not academics or theorists. We've built and managed companies, taken hard decisions in uncertainty and know what it takes to own the consequences.
E
Ekaterina Chavan
Strategy · Systems · Operations
Founder of Rimiki. 10+ years at the intersection of operations, tech and business development. Specialist in systemic thinking applied to business transformation.
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Co-founder
Your expertise here
We're building the team. If you have a track record in business transformation, change management or organisational wellbeing — let's talk.
+
Co-founder
Your expertise here
The third pillar of the team. We're looking for experience in business sustainability, leadership in transition or applied research.
First step
Are you in a moment of
meaningful change?
A 90-minute first meeting to understand your situation. No commitment, no pitch. Just clarity — and honesty about whether we can help you.
Book a first meeting
Free first meeting · 90 minutes · Online or in person